QUESTIONS

Questions? Here are our best answers. Of course, if you need anything at all, please reach out.

CATEGORY

Check In / Out

NO.

QUESTION

I.

Q. What time is check in?

A. Check in begins at 4pm daily.

II.

Q. Where do I check in?

A. Right at the door to your room! Prior to your arrival, you’ll receive a text message from us with your room number and a unique key code. That code will unlock your door and alert us to your arrival. Nothing to do but drop your bags and relax, we’ll take care of the rest.

III.

Q. Can I check in at the front desk if I want to?

A. The Brentwood Hotel utilizes a virtual front desk. Check in is conducted via email and text message through which all pertinent information will be provided.

IV.

Q. What if I plan to arrive before 4pm?

A. Early check in cannot be guaranteed. If you do plan to arrive early, please let us know as soon as possible so that we can do our best to accommodate. If you need to arrive earlier than 1pm, please consider booking the night prior — contact us for details.

V.

Q. Where can I park?

A. Each room comes with one, unassigned, complimentary parking space. If you are traveling with a group and plan to have multiple vehicles, please contact us for additional parking instructions.

VI.

Q. What time is check out?

A. Check out time is 11am daily.

VII.

Q. How do I check out?

A. Simply send us a text message us to let us know that you’ve hit the road.

VIII.

Q. Can I request a late check out?

A. Late check out requests are subject to availability and cannot be guaranteed. If available, late check outs will incur an additional fee of $25 per hour. Check outs of 1:00pm or later will be subject to a full day charge.

Amenities

NO.

QUESTION

I.

Q. Can I borrow a bike?

A. Yes! We have four custom Linus bicycles available for complimentary guest use. When you’re ready to head out, please text “BIKE WAIVER” for instructions.

II.

Q. Do you have free wifi?

A. Yes. During your stay, the network info and wifi password are available in our guest services app. Please send us a text if you have any trouble connecting.

III.

Q. Is there coffee?

A. Each room features delicious instant coffee from Sightglass Coffee, iced coffee from Touchy Coffee, and a selection of hot tea curated by Saratoga Tea & Honey Co. All items are available for purchase and resupply is available by request.

IV.

Q. Is there housekeeping?

A. In the interest of allowing you the most privacy possible, and for the health and safety of our guests and staff, daily housekeeping service and extra amenities are by request only. Please text us to make arrangements.

V.

Q. Do you have conference room or meeting space?

A. No, we do not have an on-premise conference room. For guests in search of a larger work space or conference room, office space is available to rent daily at the Worker's Club Saratoga, conveniently located downtown. Tell them we sent you!

VI.

Q. Can I book out the entire property for a special event?

A. Of course! We love to host large groups. Please reach out to reservations@brentwood-hotel.com to discuss how we can best plan and accommodate for your group.

Pets

NO.

QUESTION

I.

Q. Is the Brentwood Hotel pet friendly?

A. Yes! The Brentwood welcomes well-behaved pets of any size for an additional charge of $40 for the first night, and $20 for each additional night of your stay. For our complete pet policy, please click here.

II.

Q. Can I leave my pet in the room while I’m out?

A. No, pets should not be left unattended in guest rooms for any period of time. Additional fees will be applied for noise complaints or damage caused by your pet. If leaving your pet alone is unavoidable, please contact us directly for more information.

III.

Q. Does my pet need to be leashed?

A. Yes, we ask that even the best behaved pets be kept on leash at all times in public areas around the property.

House Rules

NO.

QUESTION

I.

Q. Does the Brentwood have quiet hours?

A. Yes, we ask that you respectfully observe quiet hours of 12:00am to 6:00am.

II.

Q. Do you allow smoking or vaping on property?

A. The Brentwood is a smoke-free and vape-free facility. Smoking or vaping is strictly prohibited in all guest rooms and public spaces. Smoking or vaping in guest rooms will trigger the fire alarms throughout the property. If evidence of smoking in guest rooms or designated non-smoking areas is detected, a $300 fee will be added to your bill.

III.

Q. Where can I dispose of trash or pet waste?

A. Trash and recycling, or pet waste can be disposed of in designated bins located behind the building. Head past room 4, and through the back gate. Please text us for assistance if necessary.

The Bar

NO.

QUESTION

I.

Q. When is the bar open?

A. Current bar hours are as follows:

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Closed
Closed
Closed
3pm -9pm
3pm - 11pm
3pm - 11pm
Closed

Please note: Bar hours change seasonally. Please subscribe to our newsletter or follow us on social media for regular news and updates.

II.

Q. Can I use the fire pit?

A. We encourage our guests to make the most of their experience, and a great part of that is enjoying some relaxing time around the fire.

The Brentwood Staff will light and extinguish the fire during regular bar hours (weather permitting). We ask that guests refrain from tending the fire at all times. Items such as trash, sticks, leaves, or bark are strictly prohibited and cannot be collected and/or added to a fire. Fires are not permitted after 11:00pm.

III.

Q. What about s'mores?

A. We are fully stocked with s’more stuff year-round, with roasting sticks and ingredients available for pick up at the bar.

Anything else?

NO.

QUESTION

IX.

Q. What should I do in case of an emergency?

A. In case of fire, injury, or other serious emergency, call 911 (see below for additional emergency numbers). For any non-serious issues or concerns, please text us and staff will respond as quickly as possible.

  1. Police: 518.584.1800

  2. Fire: 518.587.3599

  3. Urgent Care: 518.580.2273

I.

Q. Didn't find what you're looking for?

A. Please email us at reservations@brentwood-hotel.com and we'll reply as soon as possible.

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